“Zero bureaucracy” principle to be introduced in 783 public services

Uzbekistan will introduce the “zero bureaucracy” principle in 783 public services. This was discussed during a presentation on measures to reduce bureaucracy in the provision of public services, which President Shavkat Mirziyoyev reviewed on May 12.

According to the report, in recent years, large-scale work has been carried out in the country to make public services more convenient, faster and more transparent for citizens and entrepreneurs. The number of public services has increased tenfold, exceeding 61 million. Around 80 percent of them are now provided online. In 2025 alone, more than 2,000 mandatory requirements related to entrepreneurship were abolished.

At the same time, excessive procedures, paperwork and repetitive requirements still remain in the sector. Currently, government bodies have 5,650 functions, more than 42,000 mandatory requirements regulating business, and 1,041 public services.

“Such a large number of functions and requirements can make the system inefficient, costly and sometimes unfair. Therefore, deregulation, digitalization and simplification are the right path,” the head of state said.

In order to turn Uzbekistan into a territory free from excessive bureaucracy by 2030, the “Eliminating Bureaucracy – 2030” program has been launched in cooperation with the United Arab Emirates. A separate project office has been established under the Agency for Strategic Development and Reforms.

The program envisages reducing the functions of government bodies by 30 percent, optimizing business requirements by up to 20 percent and increasing the share of electronic public services to more than 90 percent.

During the presentation, proposals were reviewed to fundamentally improve public services based on the “service state” model. The main focus will be on providing services quickly, transparently and conveniently, without requiring any unnecessary documents.

In particular, it was proposed to introduce the “zero bureaucracy” principle in 783 public services. As a result, 550 types of public services will be transferred to electronic format, and the number of service delivery stages will be reduced by half. Another 80 types of services will be converted into proactive and composite formats. This is expected to save citizens up to 35 billion soums a year in transport costs related to visits to various government offices.

The delivery time for another 80 types of services will be reduced by two to three times, bringing the average processing period down from 13 days to six days. Ten services will be fully automated. As a result of reduced fees for 25 services, up to 851 billion soums a year will remain at the disposal of citizens.

In addition, 10 services are set to be transferred to the private sector, while 15 types of information and documents will be digitalized. This will abolish the practice of repeatedly requesting these documents and data in more than 270 services.